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PROGRAMME OVERVIEW

Call / Contact Centre


There are a number of opportunities within the Call / Contact Centre training courses portfolio. Click on each heading to get further details.

| Contact Centre Operator Level 1 Skills Programme |
| Contact Centre Operator Level 2 Skills Programme |
| Contact Centre Manager Skills Programme |
| Further Education and Training Certificate in Contact Centre Operations |


CONTACT CENTRE MANAGER SKILLS PROGRAMME

Core Programmes

  1. Contact Centre Supervisor Skills Programme (Including one elective)
  2. Spreadsheets Advanced
  3. Database Advanced
  4. Keyboard Skills Building level 2
  5. Telephone Management
  6. Management Fundamentals
  7. Call Centre Team Dynamics & Personal Development
  8. Industrial Relations
  9. Basic Financial Management

Electives (One is compulsory)

  1. Electronic Mail Advanced
  2. Training