PROGRAMME OVERVIEW

Administration and Business

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There are a number of opportunities within the Administration and Business training courses portfolio. Click on each heading to get further details.

| Administration Clerk Level 1 Skills Programme |
| Administration Clerk Level 2 Skills Programme |
| Administration Manager Skills Programme |
| Human Resources Administrator Skills Programme |
| Business Entrepeneur Skills Programme |
| Business Manager Skills Programme |
| Further Education and Training Certificate: Business Administration |

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FURTHER EDUCATION AND TRAINING CERTIFCATE:
BUSINESS ADMINISTRATION SERVICES

SAQA ID 61595 - NQF LEVEL 4.
ETQA: SERVICES SETA

Core Programmes

1. Keyboarding
2. Introduction to Computers
3. Windows Operating System
4. Word Processing Basic
5. Graphics Basic
6. Business Correspondence level 1
7. Spreadsheets Basic
8. Introduction to the Internet
9. Call Centre Team Dynamics and Personal Development
10. Business Negotiations
11. Basic Financial Management
12. Storeman/Stock Control
13. Business Essentials
14. Business Administration - Office Administration
15. Telephone Management
16. Effective Presentations
17. Organisational Skills
18. Management Fundamentals
19. Business English
20. Business Verbal Communication
21. Grammar Essentials for Business Writing
22. Customer Service
23. Business Planning

Electives (One is compulsory)

1. Reception Switchboard Telephone Techniques
2. Business Correspondence level 2
3. Basics of Insurance
4. Call Centre Industry Overview

NOTE: ENTRY REQUIREMENT: MATRIC ENGLISH AND MATHS

This Insurance subject is presented in the same method of delivery as all the other Insurance subjects